Customer Success Expansion Strategy Lead at HP Inc. in Boise, Idaho, United States Job Description Job Summary Responsible for managing the Expansion service segment strategy for HP's Managed Services Customer Success practice. Accountable to enable HP's Customer Success Managers with the relevant expansion tools, plays, processes, and data as they deliver Print, Personal Systems, Collaboration Services and Solutions to their customers. ?The role will require a results-focused individual to ensure HP achieves the expected profitable revenue growth and the best-in-class Customer Experience. Responsibilities + Define, track and evaluate planning and strategies for customer expansion of HP Contractual Services & Solutions over the entire lifecycle, including conformance to pricing strategies, end-to-end service delivery, sales readiness and associated processes. + Represents Services and Solution core teams and provides relevant requirements into services portfolio development and stages/phases. + Engages with the field teams, GBUs and other departments to drive results. + Work with the Portfolio teams to ensure solutions meet customers' expected outcomes value. + Refine and build enterprise customer engagement best practices and processes and identify opportunities to improve our Customer Success operating model and tools. + Works across regions/geographies and WW teams to develop and/or implement new/enhanced services, solutions, or programs and associated processes to meet emerging customer/market needs and fuel profitable growth. + Optimize, manage, and oversee all relevant execution processes, making the customer experience as smooth as possible while optimizing customer satisfaction and expected outcomes. + Provide meaningful insights to HP Executive Leadership to drive profitable growth and industry-leading Services customer experiences. + Utilizes in-depth understanding of customer business and complex requirements to develop the business case, validate the solution, and demonstrate services added value. + Utilizes technical and business skills to lead complex cross-functional activities that drive continuous growth of the services business. + Provides mentoring and guidance to peers and lower-level employees. Knowledge and Skills + Demonstrated knowledge of the IT and Services Industry including XaaS and Customer Success Management. + Demonstrated knowledge and experience in driving expansion strategies that grow revenue and customer adoption. + In-depth knowledge of company organization and policies, HP's Services off To view full details and how to apply, please login or create a Job Seeker account