Key Responsibilities:

• Front Desk Coverage: Answer telephone calls, manage correspondence (e-mail and fax), greet and check-in patients, schedule appointments, and perform other front desk duties.
• Administrative Support: Provide administrative support for clinic operations, including data entry, filing, and scanning of health records, ensuring accurate documentation within multiple databases (EHR, PeopleSoft, etc.).
• Data Entry & Retrieval: Enter and retrieve information in/from multiple databases, including the electronic health record (EHR), in accordance with clinic procedures and HIPAA guidelines.
• Patient Communication: Communicate with patients regarding appointments, lab work results, vaccinations, and follow-up visits. Relay messages to clinical staff in an accurate and timely manner.
• Record Management: Maintain and organize health records, ensuring compliance with privacy and confidentiality standards (HIPAA), and obtain archived records as needed.
• Support Workers’ Compensation: Assist with administrative tasks related to Workers’ Compensation cases and claims as needed.
• Collaboration: Work closely with internal teams, including HR, clinical staff, and leadership, to ensure smooth clinic operations and meet deadlines for assigned projects.
• Customer Service: Provide excellent customer service, maintaining a professional, courteous, and caring demeanor with all patients, staff, and visitors.
• New Hire Support: Assist with onboarding activities at the Enterprise level, including the use of the new hire portal.

Qualifications:

• High school diploma required; Associate’s degree preferred.
• At least one year of administrative experience preferred.
• Strong computer skills, including proficiency in Microsoft Word, Excel, Outlook, and Teams.
• Experience with electronic medical record (EMR) systems (Epic preferred).
• Strong communication and customer service skills.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Ability to work independently and learn quickly in a dynamic environment.
• Knowledge of HIPAA compliance and privacy regulations.

Skills and Attributes:

• Strong interpersonal skills to collaborate effectively with cross-functional teams and individuals at various organizational levels.
• Excellent problem-solving and negotiation abilities.
• Ability to adapt to changing priorities and work under pressure.
• Ability to function with minimal direction from leadership.

Nice to Have:

• Familiarity with hospital practice environments.
• Experience in data entry within EMR/Medical Record systems.
• Knowledge of Epic and other electronic clinical systems.