ESC has an exciting opportunity for a Technical Writer working onsite in Seattle, WA to support our premier client’s cloud services team. The ideal candidate will have technical writing experience with a focus on software or workflow applications. This is a 12-month contract role that offers opportunity to create informational architecture for our client’s services.

Responsibilities:

• Develop and maintain comprehensive documentation for APIs, SDKs, components, and tools, ensuring clarity and precision for internal software developers.
• Create technical handbooks, operational guides, and product feature documentation to support automated cost control and scaling solutions.
• Collaborate with software developers and product teams to translate complex operations and decision-making processes into accessible, actionable resources.
• Influence the delivery of a seamless, zero-touch cost management experience for thousands of service owners and builders.
• Document and explain automated decision-making systems responsible for executing hundreds of thousands of monthly capacity procurement and allocation actions.
• Ensure documentation supports the unique needs of software developers managing 100+ high-impact events annually across 20+ stores and thousands of services.
• Continuously improve content based on feedback from internal users and evolving product features.
• Present technical concepts clearly and effectively to both technical and non-technical stakeholders.

Required Skills:

• 3+ years as a technical writer, editor, or content strategist
• Experience writing and documenting APIs
• Experience managing content projects, including coordinating with other teams
• Experience with a markup language such as HTML or XML
• Strong bias for action and the ability to prioritize and meet deadlines
• Experience with content management systems, content tools, and SEO
• English Bachelor's Degree, technical writing, or related field, or comparable job experience

Preferred qualifications:

• 5+ years as a technical writer, editor, or content strategist, with a focus on software or workflow applications
• Experience working with product and UI designers and writing UI text
• Experience working as part of a global team with remote colleagues
• Experience creating content for translation and localization
• Experience working in an agile content development environment