Come join the TEAM that set the standard! If you would like to be part of a fun-loving, award winning and innovative team, then Holiday Inn Resort is the place for you!

Holiday Inn Resort is seeking a Guest Service Manager who is self-motivated & enjoys working in a fun-loving environment.

The successful candidate will possess excellent leadership and communication skills. 2 years management experience at a full-service hotel or resort and/or degree in related field is required.

Your day to day:

Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance Educate and train team members in compliance with brand standards. Ensure staff is properly trained and has the tools and equipment to carry out job duties Ensure your team are properly trained on systems, security, service and quality standards.

Ensure your front office team delivers a great service, professional attention and personal recognition Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies.

Help prepare annual departmental operating budget and financial plans. Monitor budget and control labor costs and expenses. Oversee night audit function and preparation of daily financial reports Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk.

Responsible Business

• Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner
• Train team members on PBX procedures.
• Perform other duties as assigned. May also serve as manager on duty.

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence : having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening : focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness : is about providing guests with what they need, and doing so in a timely and caring manner.

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

Must have excellent customer service skills, ability to multi-task and be a great coach & leader.

Benefits include:

• Medical
• Dental
• Vision
• Life insurance
• Short-term & Long-term disability options
• Paid vacation
• Holidays
• Sick days
• Direct deposit
• Bonus incentives
• Worldwide discounted room rates and many more!

Apply in person at:

Human Resources, Holiday Inn Resort, 11127 Front Beach Rd, Panama City Beach, FL 32407.

Hilton, Inc. is an Equal Opportunity Employer and is proud to be a drug-free workplace.

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Weekends as needed

Work Location: In person