Job Description:

• Designers will be responsible for redesigning and building Interactive Voice Response (IVR) and conversational self-service experiences on a new cloud platform in support of the client’s modernization strategic goals.
• Designers will work closely with the IVR digital product and technical teams to help facilitate the designs to meet project goals.
• Designer to develop and optimize cloud based IVR solutions that enhance our customer’s experience.
• Have expertise in cloud platforms (i.e AWS Connect, Google Dialog flow, Genesys Cloud) voice user interface design, conversational design and speech recognition technologies.

Qualifications:

• 5+ years IVR and Conversational design experience.
• 3+ years designing IVR in cloud platforms such as Google, AWS, Microsoft, etc.
• 5+ years of NLU, ASR and/or AI experience.
• Speech Recognition and AI integration tools such as Google dialog Flow, Amazon Lex & Polly, IBM Watson.
• IVR development tools, such as Voiceflow.

The ideal candidate should have expertise in cloud platforms (i.e AWS Connect, Google Dialog flow, Genesys Cloud) voice user interface design, conversational design and speech recognition technologies.