SAP Manager

Cuyahoga Falls, OH (Hybrid – On-site Tuesdays and Wednesdays)

$130k to $140k

Role Objective:

The SAP COE Manager is a hands-on leadership role responsible for overseeing the operation, support, enhancement, and implementation of our SAP ERP and related systems. This position ensures that SAP solutions align with evolving business needs while managing a team of Business Process Owners, Master Data Specialists, and other professionals.

Key Responsibilities:

System Operations & Support:

• Monitor batch job execution, interface errors (IDOC, RFC, etc.), and Help Desk incidents related to SAP systems.
• Respond to high-priority incidents and business requests in a timely manner.
• Manage work queues for incidents and standard change requests.
• Ensure systems remain updated with current versions and patch levels.

Enhancements, Upgrades & Project Implementations:

• Lead IT Demand Management processes and prioritize SAP-related initiatives.
• Oversee internal and external teams during requirements gathering, design, build, testing, and implementation phases.
• Ensure seamless integration of SAP with business processes and evolving company needs.

Team Leadership & Development:

• Assign clear primary and backup responsibilities for SAP functions.
• Set expectations and provide guidance through planning, monitoring, coaching, and team development.
• Stay updated on SAP best practices through research, networking, and industry events.

Qualifications:

• Bachelor’s degree in Information Technology or a related field preferred; in lieu of a degree, at least 7 years of SAP experience required.
• Minimum 5 years of experience with SAP or a similar ERP system.
• Strong analytical, problem-solving, and process optimization skills.
• Proven experience managing cross-functional teams, including internal and third-party resources.
• Excellent interpersonal and leadership skills.

Reporting & Work Environment:

• Reports to the SAP COE Senior Director.
• Hybrid role with on-site work required on Tuesdays and Wednesdays.
• Manages individual contributors and project teams.