Position Details:

• Job Title: Call Center Rep
• Pay Rate: $20 per hour on W2
• Training Schedule: 9:00 AM – 5:30 PM EST
• Post-Training Schedule: 11:30 AM – 8:00 PM EST
• Location: Onsite only at 11800 Weston Parkway, Cary, NC 27513

Ideal Candidate Traits:

• Comfortable working independently with minimal guidance after training
• Reliable transportation and availability to work onsite for the entire contract period
• Availability to work any schedule between 8:00 AM and 8:00 PM

Required Skills:

• Proficiency in Outlook, Teams, Excel
• At least 1 year of high call volume customer support experience
• Ability to multi-task and operate multiple screens simultaneously

Perks of the Assignment:

• Free gym access in the building
• Limited Saturday work
• Cross-training opportunities in other departments
• Potential for temp-to-perm hire

Job Responsibilities:

• Serve as the primary resource for inbound calls, addressing non-clinical customer inquiries, such as prescription status or financial information
• Handle inbound and outbound calls to schedule medication delivery and ensure accurate information is recorded in the system
• Directly respond to customer inquiries or route calls to appropriate staff to ensure prompt resolution
• Update progress notes to ensure other team members can easily assess the status of the referral
• Provide customer service through management information systems, including answering questions about refill needs, verifying insurance, and providing invoice copies
• Answer patient inquiries during refill scheduling and transfer calls to the clinical team when necessary
• Identify and report adverse events and product complaints to ensure patient safety
• Perform additional duties as assigned