Job Title: Market Research Manager

Type: Contract Assignment

Duration: 6 months

Start Date: Feb ‘25

End Date: Aug ‘25

Location: Newark NJ

Pay Rate - $45/hour

• Onsite in the Newark Office 1 to 2 times a month but more in the beginning for training

Overview of role:

The Market Research Manager is an essential member of the Client Service team, working to deliver on client expectations. The Manager will be responsible for monitoring for on-time delivery of project requirements and survey taker satisfaction.

This person will collaborate with internal team members, including Sales/Pre-Sales Project Management and Client Service Manager teams to ensure we are achieving high client satisfaction.

Responsibilities

• Oversee the delivery of quantitative survey recruitment projects to maximize revenue and the number of completes delivered.

• Manage the scheduling of qualitative interviews

• Strategically manage volume, interjecting on project communication, especially on projects not meeting feasibility requirements

• Work closely with Project Management, Pre-Sales, and Client Service Manager teams to ensure the success of projects in the field.

• Provide timely feedback to Project Managers on escalated projects and advise on next steps to be taken

• Proactively identify recruitment issues and provide suggestions to internal teams to resolve these issues.

• Ensure project status information is updated on a regular basis by Project Managers, helping to maintain accurate project records and provide timely revenue forecasting updates.

• Work with internal teams to ensure timely close out and invoice process is followed.

• Quickly resolve survey taker customer support escalations

Qualifications & Experience:

• 5+ years market research experience including management of survey recruitment, online surveys, and qualitative interview management.

• 5 years of project management experience

• 5 years of experience with traditional and digital market research techniques

• Ability to work in a fast-paced, collaborative environment.

• Ability to multitask among many different projects at once

• Excellent communication skills via email and phone to manage client expectations and clearly communicate project progression.

• Ability to problem solve and think creatively to find solutions to recruitment issues.

• Demonstrated proficiency with MS Office (Word & Excel) or Google sheets and Google Documents, a must

Required Education

Bachelor’s in marketing, market research, statistics, technology or relevant majors.

Preferred qualifications

• Experience in a client facing role or account management

• Experience within healthcare

• Experience with managing a team