Our client, a leader in the energy efficiency sector, is seeking a Customer Service Specialist to join their team. As a Customer Service Specialist, you will be part of the Quality Assurance department supporting various teams. The ideal candidate will have excellent communication skills, strong organizational abilities, and a customer-focused mindset which will align successfully in the organization.
Job Title: Customer Service Specialist
Location: Colonial Heights, VA 23834
Pay Range: $16.00/hr
What's the Job?

• Serve as the primary customer contact providing front-line customer service.
• Schedule on-site QA inspections for a variety of Smart Energy efficiency programs.
• Communicate with other departments to drive enrollment activity.
• Resolve customer issues efficiently and effectively.
• Utilize scheduling software and MS Office tools to manage tasks.

What's Needed?

• High school diploma or equivalent.
• 2-4 years of experience in customer service or a related field.
• Proficiency in MS Office applications including Word, Outlook, and Excel.
• Strong telephone skills and ability to communicate clearly.
• Experience with scheduling and quality assurance processes is a plus.

What's in it for me?

• Opportunity to work in a dynamic and supportive environment.
• Gain valuable experience in customer service and quality assurance.
• Be part of a team that drives energy efficiency initiatives.
• Develop your skills in a growing industry.
• Contribute to meaningful projects that impact the community.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.