Compensation: $19 per hour
Guest Service Associate job openings in the West Los Angeles area.
Job Title: Guest Service Associate pay rate: $19
Openings: Monday - Friday - 4pm - 12:30am
12:30am - 8:30am
Weekends Only - Saturday & Sunday Only - All Shifts.
The Guest Service Associate (GSA) reports to the Family Services Manager and oversees internal House operations while on shift. The GSA is responsible for maintaining a supportive, safe, and secure environment, directing the work of volunteers, and assuring that services and programs are provided in a manner consistent with current policies and procedures. GSA should feel comfortable interacting with families from diverse cultural and economic backgrounds within a semi-medical environment.
DUTIES AND RESPONSIBILITIES
Operations:
- Connect with outgoing/incoming staff at the beginning and end of each shift to relay important information
- Maintain a safe and secure communal living environment for families
- Perform walk-throughs of entire House to ensure tidiness and safety
- Log all maintenance issues observed during daily walk-through or requested by families
- Carry duty cell phone to ensure availability for families and emergencies.
- Receive, log, and distribute all family and staff packages and mail
- Support with maintaining a clean main lobby, kitchen, seating, and dining areas
- Load, unload, and run family kitchen dishwashers
- Prepare, put out and clean up breakfast
- Stock and distribution resources including trash bags, laundry soap, diapers, toiletries, and other items to the laundry room and respective storages
- Restock and monitor soda and water machines
- Thoroughly disinfect fridges, freezers, cots, cribs, breast pumps, strollers, wheelchairs, and other items prior to putting them away
- Monitor inventory of household items, and cleaning supplies
Family Care:
- Respond to all family questions and emergency situations
- Support Family Care Manager with check-ins, check-outs, and welcome folders/bags for incoming families
- Ensure all families and staff members are health screened daily and wear a face mask.
- Complete family requests and deliveries as reported in work order system, including fridges, freezers, cribs, cots, breast pumps, and other items to support families' needs
- Address and replace lost room guest keys and access cards
KNOWLEDGE, SKILLS AND EXPERIENCE: - Office and customer service experience
- Good problem-solving and organizational skills
- Strong attention to detail
- Able to handle difficult situations with confidence and compassion
- Strong communication skills
- Interest in working with families and children
- Experience working with diverse populations
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