Luxury Brands/FHI Heat LLC is seeking a dynamic and experienced Customer Service Representative to join our growing team in Simi Valley, CA! We’re looking for someone who thrives in a fast-paced environment, is passionate about delivering top-notch customer experiences, and brings expertise in shipping logistics, eCommerce, Amazon operations, order processing, and EDI (Electronic Data Interchange).

As a key player on our team, you’ll provide exceptional service while contributing to the success of our eCommerce and logistics processes.

Job Duties:

• Deliver outstanding customer service via phone, email, and chat, ensuring client satisfaction at every touchpoint.
• Respond to inquiries and resolve issues in a timely and professional manner.
• Provide customers with product information, order status updates, and address general inquiries.
• Process orders, returns, and exchanges with accuracy and efficiency.
• Assist in managing shipping logistics, including order fulfillment for eCommerce platforms like Amazon.
• Utilize knowledge of EDI processes to streamline order and data integration.
• Maintain up-to-date customer records and resolve outstanding issues through outbound follow-ups.
• Collaborate with other departments to ensure seamless operations and customer satisfaction.
• Analyze customer feedback and offer insights for process improvements.

Skills and Requirements:

• High School diploma or equivalent.
• 3–5 years of relevant customer service and logistics experience.
• Familiarity with shipping logistics, eCommerce platforms, Amazon operations, and EDI.
• Proficiency in order processing and the order fulfillment lifecycle.
• Strong verbal and written communication skills with attention to detail.
• Problem-solving abilities and the capacity to multitask in a fast-paced setting.
• Proficient in Microsoft Office Suite; SAP and Shopify knowledge are a plus.
• Experience with outbound calling is a plus.

What We Offer:

• Competitive hourly pay of $20–$26 based on experience.
• Comprehensive benefits package, including health, medical, and dental insurance, as well as vacation and additional in-house perks.
• An exciting, supportive, and collaborative work environment.

At Luxury Brands/FHI Heat LLC , we value diversity and are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran.

Ready to Join?

If you’re passionate about customer service and bring expertise in logistics, eCommerce, and order processing, we’d love to hear from you! Send your resume to Michele Burns at to apply today.