This role is an opportunity to work for one of the top local e-commerce firms in the area, which is rated as one of the best places to work in the State of Oregon. They provide growth opportunities, excellent benefits, and an engaging and fun work environment. Take advantage of this opportunity and apply today!

The Account Program Manager (APM) role is instrumental in earning and implementing new business, managing the product and item set-ups, and providing "Premier" Customer Support. The APM is the sole owner of successfully onboarding new e-commerce customers and retail store customers and managing the day-to-day support for existing customers.

This responsibility extends the entire life cycle of all products, including load-in, sales cycles, discontinued, and closeout cycles. The APM will provide a higher level of service to select customers (deemed "Key Accounts), acting as the champion of the relationships between internal partners and external customer contacts.

This role is responsible for partnering with all Key Account Sales Managers and Internal Operations to maximize operational performance and provide a positive customer experience.

Compensation: $60-$65K/yr DOE

Availability: Monday - Friday, 8am - 5pm

Duties & Responsibilities:

• Initiates contact and meetings—numerous internal and external meetings to establish a strategy and timeline, review and address questions or concerns, gather information, provide status updates, and partner closely with the Key Account Sales Manager team.
• Acts as a "catch-all" to answer questions, provide customer support, troubleshoot, and resolve potential problems, including technical and workflow issues.
• Gathers information (e.g., specifications, images, marketing comparisons, competition, etc.) in partnership with the Purchasing team and Marketing teams that is necessary to compile and furnish all required information to customers.
• Becomes an expert on key customer account systems, procedures, processes, and key personnel to drive opportunities internally within the customer organization.
• Coordinates information and serves as a key inside sales contact for assigned accounts to ensure clear and efficient communication between the parties.
• Investigates all customer issues and proactively prevents potential problems internally and externally.
• Facilitates approval of all contracts and deal sheets, MDF agreements, marketing, and advertising programs.
• Manages and coordinates all account shipments, order management, customer service, traffic, and returns processes as required.
• Identifies future opportunities and positions for the team.

Qualifications:

• Previous experience with a distributor or web retailer (Shopify, eBay, Walmart's eCommerce platform)
• Previous retail and customer experience preferred
• Excellent communication skills – both verbal and written; ability to articulate clearly and professionally via telephone, email, and in business meetings
• Accurate, efficient - ability to proof own work
• Career-oriented and self-starter attitude
• Proficient in Microsoft 360, including Excel, PowerPoint, and Word. Microsoft Dynamics ERP is a plus.
• Web and internet savvy
• 4-year college degree preferred

Interested in seeing more jobs like this? Click Here

CampusPoint is an Equal Opportunity Employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

If you need assistance or an accommodation due to a disability, you may contact us at or 1+206-783-9200 (ask to speak with an HR representative). The process is outlined in CampusPoint’s ADA Policy .