SUMMARY

Coordinate the daily operations and supervision of the accounts receivable (A/R) team. Responsible for managing the efficient and accurate processing of insurance claims, patient billing, collections, and cash applications. The supervisor will monitor key performance indicators (KPIs), implement process improvements, and ensure compliance with regulatory and organizational standards.

ESSENTIAL FUNCTIONS

• Recruit, orient, train, evaluate, and monitor the on-the-job performance of assigned staff.
• Supervise the daily operations of the Accounts Receivables Coordinators and Cash Application Coordinator.
• Review monthly aging reports for problem accounts and assists the Accounts Receivables Coordinators in the collection process.
• Analyze aging reports, identify trends, and implement strategies to reduce aged receivables and improve cash flow.
• Assist with special accounts receivable projects.
• Collaborate with front-end staff to address and resolve billing errors, insurance verification issues and denials.
• Develop and implement policies and procedures to ensure compliance with federal, state, and payer-specific regulations.
• Address payment posting concerns in a timely manner.
• In collaboration with the Director of Revenue Cycle, maintains accurate payor source information and billing rates in Suncoast Solutions software.
• Stay updated on industry changes, payer policies and regulatory requirements to ensure compliance.
• Maintain the Revenue Cycle Key Performance Indicators targets as established by the Director of Revenue Cycle.
• Prepare and present reports on A/R performance and trends to Leadership.
• Perform identified back-up functions for the Revenue Cycle Admissions and Billing Supervisor.
• Demonstrate effective Service Excellence skills according to agency standards.
• Work collaboratively with Revenue Cycle team members and other appropriate Hospice of the Western Reserve staff to ensure reimbursement of all services.
• Assist in the continued development of the verification, admission, and reimbursement processes.

MANAGEMENT

This position is a supervisory role.

QUALIFICATIONS, EDUCATION, EXPERTISE AND KNOWLEDGE

• Three or more years’ experience in healthcare accounts receivable or revenue cycle management.
• Three or more years’ experience with electronic healthcare billing and receivables software systems.
• Three or more years in a supervisory role.
• Proficient in Microsoft Word, Excel, and Outlook.
• Excellent leadership and problem-solving skills.
• Must be detail oriented and be able to work in a fast-paced environment.
• Ability to analyze data, generate reports, and make informed decisions to improve efficiency.
• Must demonstrate an ability to listen to others and strong customer service and written and oral communication skills.
• Flexibility to work both independently and in a team environment.