Customs Operations Manager

Location: Fontana, CA

About JD Logistics

JD Logistics, a subsidiary of JD.com, is a leading global supply chain and logistics provider. We leverage advanced technology and one of the world's most extensive fulfillment networks to deliver seamless, efficient, and compliant cross-border trade solutions.

Position Overview

We are seeking a Customs Operations Manager to oversee and ensure compliance in all import and export activities across air, ocean, and trucking . This role will be responsible for handling customs clearance, regulatory compliance, and trade documentation while optimizing processes to enhance efficiency and reduce risk.

Key Responsibilities

• Oversee and manage daily customs operations, ensuring compliance with U.S. and international trade regulations.
• Coordinate with customs brokers, freight forwarders, and regulatory authorities to facilitate timely clearance of goods.
• Ensure accurate classification, valuation, and documentation for imports and exports under Harmonized System (HS) codes and applicable trade agreements.
• Monitor and interpret changes in U.S. CBP, FDA, USDA, and other relevant regulations, implementing necessary adjustments to maintain compliance.
• Lead customs audits, investigations, and dispute resolution, minimizing risks and penalties.
• Collaborate with internal teams, including logistics, supply chain, and legal, to streamline customs workflows.
• Optimize import/export processes to reduce costs and lead times while maintaining strict regulatory compliance.
• Maintain records and reports in compliance with Customs Trade Partnership Against Terrorism (CTPAT) and other regulatory programs.
• Provide training and guidance to internal teams on trade compliance best practices.

Qualifications

• Bachelor’s degree in International Trade, Supply Chain, Business, or a related field (Customs Broker License preferred).
• Seven or more years of experience in customs operations, trade compliance, or international logistics.
• Strong knowledge of U.S. import/export laws, HTS classification, trade agreements, and customs clearance procedures.
• Experience working with customs brokers, freight forwarders, and regulatory bodies.
• Proven ability to resolve customs issues, manage audits, and maintain compliance with evolving regulations.
• Strong organizational skills, attention to detail, and the ability to work in a fast-paced logistics environment.
• Proficiency in customs software, ERP systems, and Microsoft Excel.
• Fluency in English required; Mandarin is a plus.

Why Join Us?

• Be part of a global leader in logistics and cross-border trade.
• Career growth opportunities in an expanding international business.
• Innovative environment leveraging AI, automation, and smart logistics.
• Hands-on impact in optimizing global trade operations.

If you are an experienced customs and compliance professional looking to make a difference in a fast-growing international logistics company, we invite you to apply.