Customer Service Representative
Department: Mark Rink
Employment Type: Full Time
Location: Detroit, MI
Compensation: $17.25 - $24.00 / hour
Description
Job Title: Customer Service Representative
Location: Detroit, MI
Job Type: Full-Time
Job Summary:
We are seeking a friendly and dedicated Customer Service Representative to join our team. As a key point of contact between the company and our customers, you will play a crucial role in ensuring customer satisfaction and resolving any issues efficiently. This role requires excellent communication skills, problem-solving abilities, and a commitment to delivering exceptional service.
Key Responsibilities

• Handle inbound and outbound customer inquiries via phone, email, or chat.
• Assist customers with product or service-related issues, providing timely solutions and troubleshooting.
• Process orders, returns, and exchanges, ensuring accuracy and compliance with company policies.
• Document customer interactions, ensuring all details are captured in the company's CRM system.
• Provide product information, answer questions, and guide customers in making informed decisions.
• Resolve complaints, concerns, or disputes with a professional and empathetic approach.
• Collaborate with internal teams (e.g., sales, technical support) to resolve complex customer issues.
• Maintain a high level of knowledge about company products, services, and policies.

Skills, Knowledge and Expertise

• High school diploma or equivalent; additional education or certifications in customer service is a plus.
• Strong verbal and written communication skills.
• Ability to work independently and as part of a team.
• Excellent problem-solving and conflict resolution abilities.
• Detail-oriented and highly organized.

Benefits

• Competitive salary
• Health, dental, and vision insurance
• Paid time off and holidays
• Opportunities for professional development and advancement