IRIS Consulting Company is a trusted leader in providing IT staffing needs to our clients. With offices in the Minneapolis/St. Paul and Atlanta metro, we have built solid business relationships with our clients in the airline, manufacturing, insurance, healthcare, and tech industries. Full SDLC support means we get to know our clients and our candidates to find not just a match, but a true fit on both sides. With over 25 years of experience, we can truly deliver.

Job Title : Network Administrator (Onsite)

Schedule :

• 3-4 days onsite (in-office or at client locations)
• 1-2 days remote

Basic Functions :

• Assists in the planning, design, documentation, and implementation of systems, including desktop PCs, servers, network equipment, phone systems, and software applications.
• Supports the NOC in ensuring installation and integrity for all backups (workstation, server, and cloud).
• Monitors, plans, and coordinates the distribution of client/server software and service packs.
• Provides on-site and remote technical support.
• Organizes and inventories hardware and software resources.
• Maintains excellent communication with the Operations Manager, Project Manager, Account Managers, and clientele on tasks and projects.
• Creates and maintains technical documentation.
• Participates in after-hours on-call support on a rotating schedule.
• Conducts service audits; identifies inefficiencies; provides recommendations; and implements improvements to minimize end-user disruptions.
• Assists the Account Manager with IT project management, research, scope documentation, and maintaining service levels.
• Provides end-user training and writes SOPs to enhance productivity.

Additional Duties and Responsibilities :

• Focus on improving customer service, perception, and satisfaction.
• Collaborate effectively in a team environment.
• Escalate unresolved service issues within agreed service levels.
• Communicate progress, changes, and outages to customers.
• Maintain detailed knowledge of customer IT needs and their business goals.
• Develop expertise in the service catalog and its relation to customer requirements.
• Record time and expenses in ConnectWise as they occur.
• Adhere to daily schedules established through the dispatch process in ConnectWise.
• Complete training materials and blueprints on the ConnectWise University.
• Enter all work as service tickets in ConnectWise.
• Stay updated on industry trends and emerging technologies through IT publications and online resources.
• Pursue IT industry certifications as part of ongoing education.

Knowledge, Skills, and Abilities Required :

• Professional IT Certifications : Microsoft MCP, MCSA, or MCSE; WatchGuard Security.
• Exchange Online and Office 365 : Experience with Send/Receive Connectors, migrations, and mail flow troubleshooting.
• Microsoft Teams administration.
• Intune MDM : Conditional Access, configuration, and compliance policies.
• Virtualization Experience : Microsoft-specific virtualization, primarily Hyper-V, including installation and support.
• Firewall Experience : Installing, configuring, and supporting WatchGuard technologies; familiarity with policy-driven firewalls.
• Network Switching Experience : Installing, configuring, and supporting managed switches with VLANs and routing. Familiarity with routing is a must.
• Interpersonal skills : Strong communication, active listening, and customer-care abilities.
• Technical awareness : Ability to match resources to technical issues effectively.
• Multitasking and adaptability in fast-paced environments.
• Service awareness of key IT services and technologies.
• Typing and documentation skills for accurate entry of service details.
• Self-motivated with a passion for technology and learning.

Educational/Vocational/Experience Recommendations :

• BA/BS in computer science or a related field (preferred).
• 5+ years of IT experience.

Benefits :

• Competitive salary based on experience and qualifications.
• Health, vision, and dental benefits.
• Full training and support provided on the job.
• Fun work environment with great company culture.
• Opportunities for career advancement.

Equal Opportunity Employer including disability/veterans.