Title: Customer Service Senior Representative Location: - Hybrid position in Lake Mary, FL or Memphis, TN - 2-3 days onsite and 2-3 days remote Pay Rate: $15 to $18/hour, paid weekly! Assignment Length: 3 Months Contract with possibility for extension/conversion pending performance, attendance and business need. Work Schedule: Monday - Friday 8-5pm or 9-6pm CST Training Schedule: 8-4 pm EST Tentative start date: 02/17/2025 upon completion of new hire onboarding A global health insurance provider whose mission is to improve the health, well-being, and peace of mind of those the company serves. Become a part of this ever-growing, deeply caring, and collaborative healthcare industry leader today!
Description: - Delivers specific delegated Customer Service tasks assigned by a supervisor. Receives requests by mail, telephone, or in person regarding insurance claims/policies. Responds to inquiries from policy holders, providers and/or others for information and assistance. Performs research to respond to inquiries and interprets policy provisions to determine most effective response. Mails or routes claim forms and supporting documentation to various units for final processing. Position typically requires excellent interpersonal skills, ability to understand and interpret policy provisions. Independently responds to inquiries, grievances or complaints of moderate to substantial complexity. Completes day-to-day tasks without immediate supervision, but has ready access to advice from more experienced team members. Tasks involve a degree of forward planning and anticipation of needs/issues. Resolves non-routine issues escalated from more junior team members.
Non-Negotiable Skills: - Great customer service skills}
- Able to multitask
- Attention to detail
Upon acceptance of offer, candidates will be required to submit to a background check including employment and education verifications and a urinalysis drug screening. Candidates who begin their assignment will have access to health, dental and vision benefits provided optionally by Tailored Management.