Stamford Health, a well-established, award-winning Healthcare System with multiple locations in CT has an opportunity for a Stroke Manager for our Stroke Program in Stamford.

As a new Certified Great Place to Work organization, Stamford Health understands what it takes to attract talent in order to improve our workforce and support our mission, to that end we offer:

Competitive salary
Comprehensive, low-cost health insurance plans available day one
Wellness programs
Paid Time Off accruals
Tax deferred annuity and (403b) pension plan
Tuition reimbursement
Free on-site parking

JOB SUMMARY

The Stroke Program Manager will oversee the administrative and clinical operations of the Stamford Health System Stroke Program. The manager has primary responsibility for maintaining all stroke related certification/accreditations. The coordination activities of the Stroke Program including, but not limited to annual review of evidence-based clinical guidelines, policy/procedure development and maintenance, continuing education program oversight for professional and community education, performance improvement process facilitation, and accountability for completeness and accuracy of publicly reported data for certification and accreditation. The Stroke Program manager will work with the Stroke Program Medical Director to maintain Joint Commission Stroke Center Certification.

MAJOR ACCOUNTABILITIES/CRITICAL RESPONSIBILITIES:

Supports the goals of The Joint Commission Stroke Center Certified program by creating an environment of collaboration between service lines, departments, and individual practitioners.

Serves as clinical expert on all aspects of stroke care to health care professionals, hospital personnel, patients, families, and the community.
Independently leads and coordinates biennial Joint Commission review for recertification as Thrombectomy Capable Stroke Center and intra-cycle phone review.
Responsible in the development of policies and procedures to reflect changing standards for stroke care that is evidence based.
Manages with Stroke Medical Director protocols for care, algorithms for treatment decisions.
Manages program operations to ensure area meets or exceeds the expectations of customers.
Achieves Stroke Program quality standards. Meets targeted level of patient satisfaction and promotes positive patient experiences by evaluating the flow of patients through inpatient and outpatient services and facilitating necessary changes in operation.
Manages and collaborates with the Stroke Program Medical Director to identify, review and present Stroke Program data to hospital committees.
Maintains and validates stroke data by developed or available processes with comprehensive listing of patients with diagnoses meeting Stroke criteria.
Abstracts required data elements from the medical record and assures accurate entering of data elements into the registry. Prepares and reviews monthly data summaries to assure data entries are complete.
Responsible for performance improvement monitoring and efforts.
Responsible for preparing reports pertinent to Stroke performance improvement on an on-going basis-defines and implements procedures to improve data collection quality- Collects special data and reports for stroke quality committee and hospital wide committees.
Develops PI standard reports and stroke quality report cards. Develops annually continuous quality improvement criteria by obtaining multidisciplinary feedback annually on the effectiveness of the Stroke Program.
Accurately collects, prepares, processes, or maintains required data in accordance with procedures and time frames.
Collaborate, communicate and serve as a performance improvement resource for the telestroke partners .
Serves as a resource and collaborates for care providers for continuing education and collaborates with existing community organizations in educational initiatives.
Develop regional relations with hospitals and EMS through on-site visits and educational offerings.
Responsible to follow up and provide feedback mechanisms to hospitals and EMS to ensure patients' progress through the healthcare continuum.
Assures data submission to The Joint Commission is current and up to date according to procedure for certified Stroke Center.
Organizes and maintains database to ensure conformance to registry operational standards- Serves as main contact for the Stroke Registry.
Report, according to procedure, any cases pertaining for Stroke leadership, Neurovascular Quality Peer Review, Stroke Clinical Performance Improvement.
Provides registry data for state and national and provides public information on stroke prevention. Facilitates in the development and monitoring of stroke registry data elements, monitor’s compliance, accuracy of data entry into registry and reports monthly to Stroke Committee.
Maintains working knowledge of current research related to stroke registries, stroke incidence, and related topics and i dentifies opportunities, facilitates, and participates in research initiatives related to the stroke patient.
Assists in the preparation of periodical and special reports on stroke data, identifying and sending data to approved studies as directed.
Supports patients by planning and facilitating a survivor/caregiver support program.
Independently conducts ongoing promotion to community groups that includes developing written materials and public presentations and collaborates with local health departments and other organizations.
Promotes continuity of care by establishing and maintaining rapport with system providers involved in stroke care.
Functions as a contact, educator, and liaison for community services for individuals looking for prevention, screening, diagnostic treatment, clinical trial research participation and support services.
Guides the patient in post treatment support and wellness opportunities-Utilizes follow-up to ensure patients’ progress through the heath care continuum.
Promotes knowledge of disease process for the patient, family, and care providers.
Identify barriers to care and utilizes resources to develop plans of care that addresses these issues at a system level.
Collaborates with physicians to identify appropriate referrals for out-patient services and consults.
Represent Stamford Health on the CT Stroke Advisory Council.

QUALIFICATIONS/REQUIREMENTS:

Education: Master’s Degree or DPT (Will consider applicants, if completing Master’s within the next 6 months)

Experience: Five or more years of experience as an RN, PT or OT in a Health Care setting with two or more years experience in Stroke Care

Training: Certification to administer NIHSS

License / Certification: Current Connecticut license required.

Possesses the skills to effectively communicate, problem-solve, and maintain productive and effective interpersonal relationships while effectively prioritizing.
Knowledge of JCAHO Stroke Certification Process
Has the flexibility to adapt to new and changing situations.
Has the ability to think critically.
Able to give constructive feedback, supervises and teams with others, teaches staff and patients.
Possess basic computer skills.

*We are committed to building an inclusive workplace that values diversity and inclusion and reflects the diversity of the community and patients we serve.

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