Office Services Supervisor
New York, NY (Onsite)
Overview:
This position is for a law firm account overseeing a small team of 3-4 members. The role involves managing day-to-day office services, including mail, shipping, copying, scanning, office supplies, conference room reservations, catering, and facility upkeep.
Responsibilities:

• Oversee daily operations of a small to medium office site and manage a team.
• Handle contracted services such as copy, courier, mail, hospitality, imaging, and managed print services.
• Conduct staff performance management and career development activities with support from leadership.
• Prioritize tasks and maintain a positive, customer-focused work culture.
• Ensure the achievement of Service Level Agreements and quality standards.
• Manage labor production percentages and assist with business process improvements.
• Maintain proper staffing levels to meet operational demands.
• Foster customer satisfaction through feedback and retention efforts.
• Assist with Facilities requests and ensure adherence to audit and deadline standards.
• Manage receptionist duties including greeting guests and handling phone calls.

Requirements:

• Proven leadership and managerial skills with experience in office operations support.
• Strong time management, task prioritization, and communication skills.
• Ability to adapt to changing demands and accommodate customer requests.
• Previous experience in hotelling, business office environments, or law firms preferred.
• Ability to lift up to 50lbs (assistance available for heavier loads).
• Professional appearance and demeanor with a business casual dress code.
• Flexibility to work early or late as needed to meet end-user requests.

Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.