Front Office Manager

job
  • Remington
Job Summary
Location
East Elmhurst ,NY 11370
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
04 Feb 2025
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Job Description
Front Office Manager- $80K
What you will be doing
  • Anticipate guest needs, respond promptly, and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
  • Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training, and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff, and PBX operators.
  • Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of the situation and creative problem solving to ensure the guest is satisfied with the outcome.
  • Accurately manage and operate the Operating Systems-FSPMS, MARSHA, GXP: Empower at the front office, including all daily transactions and those that are not performed often.
What we are looking for
  • High work ethic, self-initiative, independent judgment
  • May be required to work varying schedules to reflect the business needs of the property
  • Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
  • Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
  • Minimum of 2 years of experience in Hotel Operations/Front Office Required
  • FSPMS/MARSHA Operating Systems Experience Required
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