Regional Manager
CLASSIFICATION: Full-time, Exempt, Eligible for Benefits
COMPENSATION: Starting at $90,000 - $100,000 depending on experience, ability to earn performance bonuses
BENEFITS:

• Health, Vision, and Dental Insurance
• 15 days of PTO and 10 paid holidays
• 401K plan with 6% matching
• Paid parental leave program
• Professional development program
• Employee assistance program
• Short-term disability insurance

TEAM: Redstone Residential is a national student housing operator, headquartered in Provo, Utah. Managing more than 38,000 beds of student housing in 16 states, Redstone is one of the largest 3rd party management student housing companies in the U.S! Our conventional housing portfolios are also seeing rapid expansion.
Redstone's purpose is "to empower our people and elevate communities." We achieve our purpose by embodying our core values:

• We Are Believers
• We Communicate Authentically with Care
• We Stay The Course
• We Drive Performance

POSITION SUMMARY Regional Managers oversee property operations at a regional level and are responsible for maintaining relationships with our clients and investors. As part of our corporate leadership, Regional Managers are expected to exemplify Redstone's core values.
KEY DUTIES & RESPONSIBILITIES:
Financial

• Utilize a working knowledge of financial reporting (Balance Sheets, P&Ls, Budgets, etc.) to review property reporting with clients and Community Managers
• Submit timely, accurate monthly reporting to clients
• Prepare professional annual Business Plans
• Assist Community Managers in preparing and maintaining annual budgets
• Oversee appropriate actions regarding community delinquencies and evictions

Leasing

• Responsible for community staff's ability to reach weekly & annual leasing goals
• Continually monitor leasing velocity vs. goals, conversion ratios, traffic logs, and local market survey data
• Regularly audit community leases to ensure accurate leasing data
• Ensure Community Managers utilizes all available leasing tools
• Authorize appropriate leasing campaigns and commission structures

Administrative

• Ensure offices are appropriately maintained for the organization, safety, and data security purposes
• Assist in implementing policy and procedural changes to site staff
• Travel to communities at least once per quarter for site audits and staff meetings

Personnel Management

• Meet weekly with Community Managers to review KPIs and staff/community needs
• Perform Quarterly Reviews with Community Managers
• Hire and terminate Community Managers as needed
• Conciliate customer services issues escalated by residents or parents
• Complete annual survey to observe residents' views of staff customer service

Client Management

• Meet regularly with clients to review KPIs and financials
• Appropriately respond to client questions, requests, & concerns
• Foster a long-term, working relationship with each client

Operations

• Demonstrate the ability to operate assets in Clients' best interests
• Ensure proper seasonal and life-cycle upkeep of communities
• Facilitate CapEx projects

EXPERIENCE & QUALIFICATIONS:

• 5+ years of relevant student housing or multifamily housing experience is required to be successful in this role
• Ability to manage projects and multitask several processes at once under stressful conditions
• Experience with Entrata Software or familiarity with PM software
• Detail-oriented work ethic, experience managing a budget, P&L ownership
• Ability to use and quickly learn technology - Google Apps, Microsoft Office, cloud-based management, and dashboarding software
• Team Player - able to inspire team members to high levels of performance and to provide constructive feedback as needed
• "Client-ready" professional demeanor and presentation. Previous client interface experience is required.
• Experience managing staff