eCommerce Customer Service Manager

job
  • Blackbird Recruiting
Job Summary
Location
Suffern ,NY 10901
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
04 Feb 2025
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Job Description
ECommerce Customer Service Manager
Airmont, NY
$70,000-$90,000
Responsibilites:
  • Oversee and support a team of 4 overseas customer service associates
  • Handle cases that are escalated and step in as needed
  • Monitor trends in cases and report on them
  • Communicate between the customer service team and other departments
Requirements:
  • Prior knowledge and experience with ecommerce platforms (Amazon, Walmart, etc.)
  • Technologically savvy
  • Well-spoken, excellent and professional customer communication skills
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