Job Title: Customer Care Specialist
Location (city, state): Batavia, IL (100% In-Office)
Industry: Manufacturing
Pay: $18-20/hour (based on experience)
About Our Client:
Addison Group is hiring on behalf of our client, a leader in the manufacturing industry known for their innovative, high-quality products. They have built a reputation for creating a collaborative, growth-oriented work environment, with outstanding benefits and opportunities for career advancement.
Job Description:
The Customer Care Specialist will provide exceptional customer service by handling inquiries and complaints with professionalism and care. Working in a high-volume call center environment, this role involves assisting customers with product questions, warranty information, and troubleshooting, while building positive relationships to enhance brand loyalty.
Key Responsibilities:

• Answer 50-60 inbound and outbound calls daily , addressing customer inquiries, complaints, and product-related questions.
• Assist customers with warranty claims, assembly instructions, and troubleshooting protocols.
• Manage returns, process orders, and educate customers on product features and usage.
• Maintain accurate records in internal systems such as AS400, Zendesk, and Excel.
• Provide solutions for customer concerns, demonstrating confidence and professionalism.
• Collaborate with team members, contributing to a supportive, team-focused environment.
• Participate in hands-on training, including assembling products in a warehouse setting to gain in-depth product knowledge.

Qualifications:

• Experience: 1-3 years of high-touch customer service
• Education: High school diploma or equivalent required.
• Skills & Traits:
  • Strong verbal and written communication skills.
  • Ability to resolve customer complaints and problem-solve under pressure.
  • Proficiency in using multiple computer screens and software systems.
  • Bilingual in Spanish is a plus but not required.

Additional Details:

• Schedule:
  • Monday-Friday, 10:00 AM - 6:30 PM
  • Saturdays (March-September): Remote, 10:00 AM - 6:30 PM
• Training:
  • 3-month comprehensive program, including hands-on product training in a warehouse setting.

Perks:

• Amazing health insurance options
• Generous vacation and sick time policies.
• 401(k) with a 50% company match on the first 6%.
• Profit-sharing opportunities.
• Collaborative and supportive team environment with career growth potential.
• Overtime opportunities during peak season.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
#Admin2