Front Office Supervisor- Le Meridien Fort Worth Downtown

job
  • Remington
Job Summary
Location
Fort Worth ,TX 76102
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
06 Feb 2025
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Job Description
  • Supervise Front Desk Operations: Oversee the daily activities of the front desk staff, including check-in/check-out, guest service, telephone operations, and concierge services.
  • Team Leadership and Management: Train, coach, and mentor front desk staff. Create work schedules, manage breaks, and ensure adequate coverage. Conduct performance evaluations and address performance issues as needed.
  • Guest Service Excellence: Handle guest complaints and resolve issues promptly and professionally. Ensure guest satisfaction by anticipating needs and exceeding expectations. Promote positive guest relations.
  • Financial Management: Manage cash handling procedures and ensure accurate balancing of daily transactions. Process payments and handle billing inquiries.
  • Communication and Coordination: Communicate effectively with other hotel departments, including housekeeping, maintenance, and reservations, to ensure seamless guest service. Relay important information to staff and management.
  • Problem-Solving and Decision-Making: Address and resolve guest issues and complaints. Make informed decisions regarding room assignments, rate adjustments, and other operational matters.
  • Maintain Records and Reports: Maintain accurate records of guest information, transactions, and other relevant data. Prepare daily reports on occupancy, revenue, and other key metrics.
  • Enforce Hotel Policies and Procedures: Ensure adherence to hotel policies and procedures, including safety and security protocols.
  • Handle Emergency Situations: Respond appropriately to emergency situations and follow established protocols.
  • High school diploma or equivalent; associate's or bachelor's degree in hospitality management preferred.
  • 3 years of experience in a hotel front desk role, with supervisory experience preferred.
  • Excellent communication, interpersonal, and customer service skills.
  • Strong leadership, organizational, and problem-solving skills.
  • Proficiency in hotel property management systems (PMS) and other relevant software.
  • Ability to work flexible hours, including nights, weekends, and holidays.
  • Ability to handle stressful situations and maintain composure.
  • Knowledge of hotel operations and industry best practices.
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