About the Role
This role is responsible for leading the delivery of a global network and team for Global Tech Solutions which includes cloud and data center networks, facilities, and a stores network consisting of 3000+ stores, supply chain, and campus networks, along with our international footprint. This leader will work closely with and manage engineering staff located primarily in San Francisco, Hyderabad Development Center (HDC) in India, and other remote North America locations (Ohio, Dallas, Atlanta) to support the goals and objectives of the business. The role must be capable of working in a matrix, fast-paced organization and coordinating the delivery of multiple outcomes concurrently. This individual will be hands-on in terms of design, architecture, and development, leading the team from the front in critical situations.
This leader must be technically astute, collaborative, transformative, and inclusive. They must understand how their products impact the apps development product team they support and partner with, including building out a safe, secure, reliable, and performant platform. This leader must also be capable of building relationships with TechOps platform engineering peers and other engineering and information security leadership to socialize and enable the products and services they provide.
As a people leader first and delivery manager second, this leader must build, inspire, and lead the technical teams. This individual will have spent a majority of their career leading and transforming Network and Telecom teams into a platform engineering, DevOps, and cloud-first culture, as well as improving availability, resiliency, and increasing operational efficiency in partnership with other teams. This role will drive adherence to agile sprint and/or project milestones, including quickly implementing mitigation strategies when progress deviates from the plan.
We are open to candidates in the San Francisco, New York City, and Dallas, TX markets. Compensation ranges will adjust based on candidate location.What You'll Do
What you will do:Transform a traditional network engineering team to a platform engineering, automation, cloud-first, SRE mindset.Identify, recommend, and drive multi-year Network and Telecom technology strategies to address business needs and unlock business capabilities.Translate the company/area strategic vision into actionable goals, objectives, and key results measures for the team.Drive and build continual improvements into goals and yearly plans.Actively engage with our product engineering teams in GapTech to help land strategic efforts including Cloud migration, cloud-native container (Kubernetes migration), data center exit, and modernization.Manage matrix teams to deliver against team goals and objectives; define a hybrid future of work workforce that operates virtually from different locations.Effectively innovate and operate outside the comfort zone of established methods and procedures.Hire, mentor, coach, and support our culture of building extraordinary talent in a performance culture.Who You Are
Who you are:Experienced leader that can build and manage high-performing engineering teams and manage teams cross-functionally.Proven experience in one or more automation technologies (automating network, host provisioning, voice services, and call center platforms) – cloud voice and call center as a service is a plus.Ability to design, implement, and troubleshoot Wi-Fi (e.g., access points) and security infrastructure.Experience with Software Defined WAN (SD-WAN), DevOps, 5G, and virtualization is a plus.Demonstrated progressive leadership responsibilities in a large-scale global network in private/on-prem and public cloud environments such as Azure, Amazon Web Services, or Google Cloud Platform.Familiar with open source technologies and deep knowledge of public cloud offerings (e.g., cloud-native load balancers and firewalls).Experience with traditional, cloud-native, or open-source network observability/monitoring tool stack for actionable business or service insights (e.g., Netspy Glass, AppNeta, Nagios, Splunk, New Relic, etc.).Experience with DevOps & ITIL approach in running a superior service operations & delivery function.Demonstrated ability to prioritize initiatives and features to align with strategic objectives and business goals; ability to assign recurring tasks and utilize metrics to measure effectiveness.Thorough understanding of operational support processes, excellent business acumen, and ability to direct the team in dissecting and diagnosing complex problems; effectively managing relationships with a broad and diverse group of business partners; comfortably interacting and presenting ideas and concepts to senior management.Proficient in management of services globalization – MSP model.Ability to travel as needed.
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