Application Support Analyst



Role Description & Responsibilities

An Applications Support Analyst will be a part of our IT Operations. The ideal?candidate will be responsible for managing and maintaining all IT systems, making?configuration changes, handling escalations from systems support, as well as gathering?requirements, and submitting development requests. The Application Support Analyst will play a?key role in ensuring the smooth operation of our production software and will work?closely with both technical and non-technical team members.



Key Responsibilities
* Configuration Changes: Implement and manage configuration changes to software?and systems as per business requirements.
* Ensure system configurations align with organizational policies and change?management procedures.
* Escalation Handling: Act as a point of escalation for complex issues from the helpdesk team.
* Provide advanced technical support and guidance to resolve escalated issues in a timely manner.
* Submit configuration or development requests as necessary to resolve escalated issues.
* Requirements Gathering: Collaborate with stakeholders and product?development to gather and analyze requirements for configuration changes.
* Documentation and Reporting: Document system configurations, procedures, and?changes.
* Prepare reports on KPIs such as system performance, issues, and resolution metrics,?Role Justification & ROI, Revenue Generation, Cost Savings or?Avoidance, Compliance or?Risk Reduction



Requirements:
* Computer Science or IT related Education, or equivalent experience
* Experience with Agile methodologies and software development lifecycle
* IT Support experience
* Experience working with Ticketing systems
* Mobile or web application configuration



Logistics
* Hybrid: 3 days onsite per week (Indianapolis, IN)
* Standard work hours (8 AM – 5 PM) Monday-Friday
* 6 Month W2 Contract with the potential for extension or conversion
* Health, Dental and Vision insurance Available
* 6 Paid Federal Holidays per year
* Pay: $30/hr



Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Job Types: Full-time, Contract

Pay: $30.00 per hour

Expected hours: 40 per week

Benefits:
* Dental insurance
* Health insurance
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday



Ability to Commute:
* Indianapolis, IN 46280 (Required)

Work Location: Hybrid remote in Indianapolis, IN 46280