IT Support Engineer (1st and 2nd Line Support)

job
  • ZeroAvia Inc
Job Summary
Location
Everett ,WA 98213
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
15 Mar 2025
Share
Job Description

IT Support Engineer (1st and 2nd Line Support)

  • Full-time
  • Business Operations
  • $85,000 - 100,000

At ZeroAvia, we’re clean sky thinkers. For the world to achieve truly clean, guilt-free flight, we need a scalable solution; hydrogen-electric powertrains. As a leader in zero-emission aviation and a UK Jet Zero Council member, we’re designing and commercialising hydrogen-powered solutions that will positively impact the future of aviation, global connectivity, and the world.

We are seeking a highly skilled and motivated IT Support Engineer to join our dynamic team. The successful candidate will provide first and second-line support, manage virtualization systems, oversee SD-WAN infrastructure, and support on-premise as well as cloud infrastructures based on AWS. Additionally, you will handle the support of various engineering software applications to ensure seamless operations.

Key Responsibilities:

  • First and Second-Line Support:
  • Respond to and resolve IT support tickets related to hardware, software, and network issues.
  • Provide remote and on-site support to end-users, ensuring prompt resolution of technical problems.
  • Escalate complex issues to higher-tier support teams as necessary.
  • Client and Server Support:
  • Troubleshoot and maintain client desktops/laptops and servers.
  • Support VMWare virtualization environments, ensuring optimal performance and availability.
  • Manage and maintain Ubiquity network devices and SD-WAN infrastructure.
  • Monitor and support on-premise and cloud infrastructures, with a focus on AWS environments.
  • Utilize Ninja RMM for remote monitoring and management of IT systems.
  • Engineering Software Support:
  • Provide specialized support for engineering software including Siemens Teamcenter, Siemens NX, Siemens Polarion, Siemens Capital and Altium.
  • Assist with software installations, configurations, and upgrades.
  • Troubleshoot software-specific issues and provide training and documentation to end-users.
  • System Administration:
  • Perform regular system maintenance and updates to ensure system integrity and security.
  • Manage backup and recovery processes, ensuring data protection and availability.
  • Implement and maintain IT policies and procedures, adhering to best practices.
  • Collaboration and Communication:
  • Work closely with other IT team members and engineers to ensure cohesive and comprehensive support.
  • Communicate effectively with stakeholders, providing regular updates on support tickets and projects.
  • Participate in IT projects and contribute to continuous improvement initiatives.

Additional Responsibilities:

  • Monitor network traffic and security alerts to detect and respond to potential threats.
  • Implement and maintain security protocols, policies, and procedures to safeguard company data.
  • Conduct regular security audits and risk assessments to identify vulnerabilities.

Required Skills and Qualifications:

  • Proven experience in 1st and 2nd line IT support.
  • Strong understanding of server infrastructure and virtualization methodologies. (VMware or Hyper-V)
  • Experience troubleshooting different networking architecture (802.3, 802.11x, Fiber, WAN and SD-WAN). AWS experience is a plus!
  • Familiarity with both on-premise and cloud infrastructure, particularly AWS.
  • Strong knowledge of engineering software (Siemens NX, PLM and SimCenter are a plus!)
  • Exposure to firewalls, intrusion detection/prevention systems, and encryption technologies.
  • Certifications such as CISSP, CISM, CEH, or CompTIA Security+ are highly desirable.
  • Excellent troubleshooting and problem-solving skills.
  • Adaptability to working in a highly diverse and multi-national company.
  • Strong communication and interpersonal skills including great cultural exposure.
  • Ability to work independently and collaboratively within a team.
  • Experience with Ninja RMM.
  • Desired experience: 5 years in a similar role.
  • IT-related certifications (e.g., CompTIA A+, Network+, VCP) are a plus.
  • Familiarity with compliance standards (e.g., GDPR, ISO 27001) is a plus.
  • Experience with incident response and forensic analysis.

Education:

  • Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.

The wage scale or salary range for this position is $85,000-$100,000. In addition to the foregoing base compensation, additional compensation and benefits are available to employees and eligible family members (as applicable) including the following:

Equity: Ability to exercise company stock options.

Retirement: Eligible to participate in the company's 401(k) Plan, with up to a 4% matching.

Health Insurance: Employer covers up to 80% of the employee's monthly premiums on medical, dental, and vision.

Life Insurance: Basic Life/AD&D of up to $50,000 and the option to add on Supplemental Coverage.

Short-Term Disability: Up to 60% of your earnings for up to a period of 24 weeks.

Long-Term Disability: If your disability extends beyond 180 days, LTD Coverage for up to 60% of your earnings.

Paid Time Off: Eligible employees may accrue up to 120 hours per year (15 days) and may borrow up to 40 hours (5 days).

Sick Time: Eligible employees may accrue up to 40 hours, per year (5 days).

Paid Holidays: 12 observed holidays, per calendar year.

The Fly Club: up to $2,000 of reimbursement towards flying lessons to all full-time staff.

Please note, among other factors, the compensation offered may vary based on work location, experience, qualifications, specialties, training, and then-current market and business considerations.

#J-18808-Ljbffr
Other Smiliar Jobs
 
  • Hornell, NY
  • 8 Days ago
  • Kihei, HI
  • 8 Days ago
  • Los Angeles, CA
  • 4 Days ago
  • Chicago, IL
  • 4 Days ago
  • San Diego, CA
  • 3 Days ago
  • Denver, CO
  • 3 Days ago
  • San Diego, CA
  • 3 Days ago