We are looking for a Product Analyst/Business Analyst who can assist our client in supporting Agile Development endeavors related to Customer Experience product development efforts within the automotive sector. Responsibilities will entail the following:

• Lead and Participate in the gathering, analysis, and documentation of business requirements for software products
  • Create features, user stories, acceptance criteria, technical dependencies, use cases, and process flows.
  • Participate in the Agile development processes including daily syncs, backlog management, sprint planning, demos, sprint reviews, and retrospectives.
  • Collaborate with Developers and QA teams during design, development, and testing phases to ensure production systems meet requirements and maintain their performance.
• Focus on Customer Research and Product Discovery
  • Gather insights into customer/user behaviors, needs, and pain points through interviews, surveys, workshops, distilling insights into prioritized opportunities for product improvements and new features.
  • Conduct research into competitive trends, consumer trends, and emerging technologies, synthesizing findings into actionable recommendations.
  • Research and stay current in emerging AI trends, tools, and technologies relevant to internal use cases and external-facing products.
  • Research generative AI prompting techniques and manage prompt libraries to showcase capabilities and promote use by internal teams.
  • Product Performance Evaluation, Monitoring and Analysis
  • Establish, monitor, and report on key metrics related to generative and conversational AI product performance, user behavior, and business value.
  • Generate reports, dashboards, and presentations detailing product and user performance data and insights.
  • Analyze trending conversation topics and related product usage data to identify shifts in user behavior and evolving needs for product feature enhancements.
  • Manage and execute evaluation/monitoring of generative AI applications, tracking performance and accuracy targets across stages of development.
  • Measure, analyze, and report on business impacts of AI product implementations.
• Content Management for Generative AI Applications
  • Lead curation and management of knowledge data/content used in generative AI applications.
  • Source available content from internal teams or other sources as appropriate.
  • Establish and manage content categories, taxonomies, tagging conventions, and other content standards.
  • Process, format, edit, or expand on content or metadata as needed to facilitate ingestion and use by AI systems and human users.

• Must have experience with Jira, Confluence, and a Visual Work Platform Tool such as Mural or similar.
• Knowledge of/experience with Design Thinking methodologies.
• Experience utilizing generative AI tools in professional or personal workflows.
• Experience in the automotive industry and/or consumer-facing software products is helpful.
• Experience with Salesforce technology is helpful.
• Rigorous attention to detail.
• Excellent time management and organizational skills.
• Strong data, analytical, and technical aptitude.
• Self-motivated with a high degree of curiosity and appetite to learn.
• Ability to communicate effectively with non-technical and technical personnel.
• Excellent verbal and written communication skills.
• Ability to tell stories with data.
• Ability to manage complex initiatives with multiple elements and stakeholders.
• Skillful questioner – can elicit information and requirements from a broad group of stakeholders.