System Administrator Level 3
Location: USA MD Annapolis Junction
Type of Requisition: Regular
Clearance Level Must Currently Possess: Top Secret SCI + Polygraph
Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph
Public Trust/Other Required: None
Job Family: Systems Administration
Job Qualifications:
Skills: Linux, ServiceNow Platform, Unix
Certifications: None
Experience: 15 + years of related experience
US Citizenship Required: Yes
Job Description:
Provides support for implementation, troubleshooting and maintenance of information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX, Linux and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.
WHAT YOU’LL NEED TO SUCCEED:
- Education: Bachelor’s degree in a technical discipline from an accredited college or university is required. Four (4) years of additional SA experience may be substituted for a bachelor’s degree.
- Required Experience: Fifteen (15) years experience as a SA in programs and contracts of similar scope, type, and complexity is required. Six (6) years of experience with Service Management (ITSM) is required. Four (4) years of experience with ServiceNow platform is required. Two (2) years’ experience integrating ServiceNow with other applications is required.
- Certifications: ITIL 4 platform certification is required. ServiceNow System Administrator certification is required. Must have one of the following DoD approved certifications to meet the category/level IAT-2: CCNA Security; CySA + **; GICSP; GSEC; Security+ CE; CND; or SSCP.
- Security Clearance Level: TS/SCI w/Poly
- Location: On Customer Site
- US Citizenship Required: Yes
Scheduled Weekly Hours: 40
Travel Required: Less than 10%
Telecommuting Options: Onsite
Work Location: USA MD Annapolis Junction
Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
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