This range is provided by Kforce Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$55,000.00/yr - $65,000.00/yr

Responsibilities

• Troubleshoot software and hardware issues as they arise in the support ticketing system
• Provide immediate support and troubleshooting assistance to end users through email, phone, and in-person communication
• Train users to work with new computer hardware or software, such as printers, office software, Skype, and email
• Create and maintain internal knowledge libraries and contribute to creating technical user-facing content
• Be an escalation point for your Tier 1 and 2 teams, taking on advanced cases to aid faster resolutions
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups
• Work closely with the IT Cybersecurity team
• Perform daily backup operations, ensuring all required file systems and system data are successfully backed up
• Install new, rebuild existing servers, configure hardware, peripherals, services, settings, directories, storage, etc.
• Develop and maintain installation and configuration procedures
• Contribute to and maintain system standards
• Research and recommend innovative, and automated approaches for system administration tasks; Identify approaches that leverage our resources and provide economies of scale
• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities; Configure/add new services as necessary
• Maintain operational, configuration and other procedures
• Perform periodic performance reporting to support capacity planning
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required; Configure CPU, memory, and disk partitions as required

Requirements

• College diploma in an IT-related field required
• 2+ years of experience in IT Systems Administration, IT Infrastructure, IT Engineering, or a customer-facing Technical Support role
• Experience supporting servers, network, desktop computers, phones, printers, handheld devices, and/or any software programs

Preferred Qualifications

• Certifications such as CCNA, CompTIA Network+, CompTIA Security+, MCSE, and cloud
• O365 Administration
• Active Directory provisioning
• Knowledge of cloud platforms and cloud-based solutions

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Seniority level

Associate

Employment type

Full-time

Job function

Information Technology

Industries

Retail Office Equipment, E-Learning Providers, and Professional Training and Coaching

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.