Job Description

Job Description

Who We Are

At CIT, we're on a mission to revolutionize the way businesses harness technology. Our passion lies in crafting and implementing IT solutions that propel businesses forward. As a team, we're committed to empowering small & medium-sized enterprises with a suite of game-changing services. From managed IT & cybersecurity to cloud solutions & physical security, we're the tech allies businesses trust to navigate the digital landscape.

Why Work Here?

At CIT, you’ll work with a team of experts who are as passionate about their craft as you are in a collaborative, learning-focused, and fun environment. We offer:

• Career Growth – Paid vendor certifications, ongoing training, and development opportunities.
• Flexible Time Off – Take time off when you need it with our generous FTO policy.
• Great Benefits – Medical, dental, vision, 401(k) with employer match, paid volunteer time, paid parental leave, and more.
• Values-Driven Culture – Work in an environment that consistently wins Twin Cities’ Best Workplace awards year after year.

What You’ll Do

As an IT Support Engineer, you will be responsible for addressing customer service tickets, providing ongoing support, and implementing upgrades to the latest technology. With a dedicated focus on customer service, you will deliver effective and timely support and solutions.

• Manage, update, and provide support for customer infrastructure, encompassing Servers, Desktops, hypervisor, SAN, Networking, Microsoft Azure, and Office 365.
• Pivot to prioritize and address high-impact tickets, efficiently allocating time and resources to ensure timely resolution.
• Regularly communicate with customers and CIT employees via verbal and written communication to address and resolve issues.
• Maintain accurate records of support activities, including ticket updates, resolutions, and customer interactions.
• Meet or exceed Key Performance Indicators (KPIs) related to ticket resolution time, customer satisfaction, and other relevant metrics.
• Participate in ongoing education and training. We require this position to pass a CJIS background check and complete CJIS training within the first month of starting and obtain the CompTIA A+ certification within their first year at CIT if they don’t already have an equivalent certification.

Work Environment

• This position will work a fully remote schedule anywhere within the United States from 12am – 8am Central Time, Sunday – Thursday.
• This position may require shift work in a 24/7/365 environment and the capacity to work evening, overnight, weekend, and holiday rotations as required.

What You Need

Required:

• 2+ years of experience in computer networking, NOC, or helpdesk environments.
• Microsoft 365 knowledge and support experience.
• Active Directory design, implementation, and administration skills.
• Intermediate knowledge of managing network devices and configurations.
• Intermediate knowledge of hardware and a variety of operating systems including Windows Desktop OS, macOS, Windows Server, VMware, Microsoft Hyper-V, and Scale.
• Ability to perform tasks with minimal supervision.
• Ability to solve problems independently and as part of a collaborative team.
• Strong computer and typing skills.
• Must be authorized to work in the United States.
• A criminal background check will be conducted as part of the hiring process.
• After starting at CIT, you will be required to pass the Criminal Justice Information Services (CJIS) background check, complete all required compliance training, and maintain good standing with CJIS requirements.

Preferred Qualifications:

• Bachelor’s degree in computer technology field or equivalent computer related work experience.
• CompTIA A+, Network+, VMware, HP Networking, and relevant Microsoft certifications.
• 2+ years of experience working with a managed service provider (MSP).
• Experience working overnight.

Pay Range

The salary range for this role is $60,000 – 75,000. At CIT, compensation is based on total experience, performance, subject matter expertise, and other job-related factors. We are committed to fair and competitive pay that rewards contributions and impact.

Benefits and EEO Statement

CIT offers competitive benefit, wage, and incentive programs. Benefits include but are not limited to: medical, dental, vision, life & disability insurance, 401(k) with matching employer contribution, flexible work schedules, paid volunteer & parental leave time, flexible paid time off policy, and an employer sponsored rewards & recognition program.

CIT is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment, regardless of their race, color, creed, religion, ancestry, national origin, sex, affectional preference, gender identity, disability, age, marital status, veteran status, status with regard to public assistance, or any other legally protected characteristics.

Apply Now!

Join CIT and help businesses thrive with innovative technology solutions.