Role: Customer Service Representative

Key Skills: Customer Service, customer support, customer experience via phone.

Experience: 1+ years

Location: South Charleston, WV

Mode of Hire: Full Time

We at Coforge are hiring Customer Service Representative with the following skillset:

• Promoting and/saving products and services.
• Providing an excellent customer experience via phone.
• Negotiating and completing save/service order requests from customers.
• Working with customers patiently, tactfully, and efficiently.
• Accurately informing customers of various fees and adjustments.
• Providing options to the customer based on product and service needs.
• Active listening skills.
• Ability to follow tactical call flows to optimize the customer experience.