Volunteers of America Los Angeles IT Support Specialist in Los Angeles, California

Job ID: 2751

Area of Interest: Information Technology

Division: Corporate

Shift Type: Day

About Us:

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans' services, homeless shelters, low-income housing programs, as well as drug and alcohol rehabilitation. Learn more at .

JOB SUMMARY AND PURPOSE:

The Information Technology Support Specialist provides hardware and software support for stand-alone and LAN PC users, including upgrades, installation, troubleshooting, and maintenance. The IT Support Specialist supports both Corporate headquarters and various program locations, as directed. This is an on-site position.

DUTIES AND RESPONSIBILITIES:

1. Installs components, analyzes and diagnoses problems, and repairs systems.
2. Assists in planning and maintaining computer infrastructure for office and classroom systems.
3. Works with Corporate IT Operations Manager to implement new hardware/software applications.
4. Maintains currency on software applications; expert on IT systems in use at VOALA.
5. Trains corporate and program staff in new program applications; provides ongoing training and technical assistance to staff.
6. Oversees 3rd party technicians and consultants as needed.
7. Other duties as assigned.

Qualifications

REQUIREMENTS:

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment, and education verifications.

EDUCATION:

• Associates Degree in Computer Science or related field or two years IT-related experience.

EXPERIENCE:

• Three years of progressively responsible experience in PC hardware.

PREFERRED QUALIFICATIONS:

• Bachelor's Degree in Computer Science.
• Experience in troubleshooting PC applications (software).

Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.