Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

TikTok LIVE team's mission is to work hand-in-hand with creators & influencers, agencies, and partnership organizations to create an environment that brings communities together in real time to create meaningful and interactive connections around the globe.

Role:
As part of the US LIVE Operations Team, the US Creator Talent Operations Manager will be responsible for ensuring that TikTok LIVE has a supply of Live-focused content creators for the US region. This role will be responsible for sourcing and acquiring top Live creators as well as building programs and activations to deepen the relationship with existing top Live creators.

Responsibilities:
- Develop deep understanding of the LIVE Streaming creator ecosystem and competitive landscape. Understand the best practices to grow creators at different stages and content verticals and key challenges need to be tackled.
- Source, acquire and onboard top creators through developing customized/personalized approaches
- Identify high potential and top creators through systematic operational approach and develop targeted growth coaching and support (stream shadow, daily check-in/feedback, exposure opportunities etc.), build trust and help them achieve impactful improvement in overall content quality, revenue, viewership and followership
- Drive scaled creator management planning and executions to help individual creator roster to achieve overall incremental growth through group email and discord etc.
- Initiate monthly targeted campaign/challenges/incentive mechanisms in collaboration with COE (Center of Excellence) and Campaign/Content team, with clear creator growth goal setting, process and results tracking
- Lead the weekly creator progress data review and reporting within respective creator tier management teams, derive strong insights from both quantitative and qualitative perspectives, develop action plans and follow-through
- Head the optimization of existing creator operations SOP and propose new operational plans targeting emergent painpoints and inefficiencies
- Grow top creators into breakout level, exceptional in either revenue or great content with high followership and high stream hours, to evangelize LIVE and influence the ecosystem
- Drive monthly showcase creator content example collection process and summary, integrating into creator growth playbooks to inspire content creation in collaboration with COE

Qualifications

Minimum Qualifications
- 5+ years experience in creator management and sales operations at a high growth consumer technology company (or similar) preferred
- Validated track record in creator or sales growth strategy planning, implementation and business results delivery
- Experienced communicator in negotiation and deal making
- Good understanding of the intricacies of 1 to 1 and 1 to many creator management relationships, and able to strategize between the two
- Strategic thinker with ability to identify and categorize problems, develop structured solution approaches with clear priorities
- Passionate and driven doer who leans to creators and to day to day operations, can multitask in fast-paced and often ambiguous environments
- Strong in business data review, dashboard reading and able to drive quantitative and qualitative insights with critical root-cause analysis
- Demonstrated leadership capabilities in coaching members and driving projects with XFN teams

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2