Description

Afni is hiring an Endpoint Deployment Manager who is responsible for leading the Endpoint Build Team and the Endpoint Quality Assurance Team to ensure the best possible technical onboarding for W[redacted] agents. *Position is onsite at our contact center located in Bloomington, IL.*

What you will be doing:

• Manage the desktop build team and the desktop quality assurance team, ensuring timely and accurate delivery of endpoint solutions for work at home users.
• Coordinate with the IT infrastructure, security, and service desk teams to plan, test, and deploy endpoint solutions that meet the business and technical requirements of the organization.
• Monitor and report on the performance, availability, and security of the endpoint solutions, identifying and resolving any issues or risks.
• Maintain endpoint inventory to support upcoming training classes by working with IT vendors, Finance and IT leadership.
• Develop and maintain documentation, policies, and procedures for the endpoint solutions, ensuring compliance with industry standards and best practices.
• Provide training, guidance, and support to the desktop build and quality assurance teams, fostering a culture of collaboration and continuous improvement.

Requirements

What you will need:

• Bachelor's degree in computer science, information systems, or related field, or equivalent work experience.
• At least three years of experience in endpoint management, including desktop build, deployment, and quality assurance.
• Strong knowledge of endpoint technologies, such as Windows 10, Microsoft 365, SCCM, Intune, BitLocker, and VPN.
• Experience in supporting remote and work at home users, ensuring optimal user experience and security.
• Excellent communication, leadership, and problem-solving skills.
• Certifications in Microsoft, ITIL, or other relevant areas are preferred.

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