SurveyMonkey is a global leader in online surveys and forms that empowers people with the insights they need to make decisions with speed and confidence. Our fast, intuitive feedback management platform connects millions of users worldwide with real-time AI-powered insights that drive meaningful decisions. We provide answers to more than 20 million questions every day so that people and organizations can attract new audiences, delight customers, create advocates, and extend their competitive advantage in the marketplace. Our vision is to raise the bar for human experiences by amplifying individual voices. Learn more at surveymonkey.com.

What we're looking for

As a Senior Product Designer in our Authoring Team, you will have the opportunity to innovate our survey-taking experience, improving the customer experience with modern interaction and bold visual appeal . The role will involve working within a global team responsible for the discovery and definition of customer needs, ideation, and detailed design of potential product solutions. This position requires a seasoned Product Designer with a strong curiosity about data and a passion for building customer-centered products. This position is Canada remote, hybrid, or on-site in either Toronto or Ottawa offices.

What you'll be working on

• Lead the ideation, development, and launch of new features in the survey response experience that deliver a modern and interactive experience for our customers and survey takers.
• Execute your projects independently with a high degree of autonomy and ownership
• Collaborate with product management, engineering, and the larger research and design team to align business and customer experience goals.
• Make data-informed decisions, using research and data to understand user behavior as well as key metrics and what drives them.
• Work with a team of passionate product designers, product managers, data scientists, marketers, and engineers to drive continued product usage and growth of solutions business

We'd love to hear from people with

• BA/BS/BFA or equivalent industry experience with Human-Computer Interaction, Interaction, UX or related field.
• 8+ years of experience in Product/UX Design, 5+ years in SaaS.
• 5+ years of proven experience designing customer facing applications, with demonstrable skills in interaction, motion, and visual design.
• Experience building products in a remote or distributed team environment.
• Experience working with agile development methodology.
• Experience communicating with department leaders, leading experience conversations, and using research outcomes to make decisions.
• Passion for design and developing best-in-class solutions to UX, UI, visual, prototyping, and interaction challenges (SurveyMonkey uses Figma.)
• Experience with design systems (adherence, documentation, usage.)
• Demonstrated portfolio of shipping amazing customer experiences that have made a significant impact on business and customer metrics.

(Bonus) 2+ years of experience with growth design practices, including experimentation, analytics informed optimization, and user segmentation.

Why SurveyMonkey? We're glad you asked

SurveyMonkey is a place where the curious come to grow. We're building an inclusive workplace where people of every background can excel no matter their time zone. At SurveyMonkey, we weave employee feedback and our core values into everything we do to create forward-looking benefits policies, employee programs, and an award-winning culture, including our annual holiday refresh, our annual week of service, learning and development opportunities like Curiosity Week, and our C.H.O.I.C.E Fund.

Our commitment to an inclusive workplace

SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.