Job Description

Siebel Application and Development Support Engineer

Are you a passionate about Siebel administration? Would you enjoy contributing to testing, design, and production of technology solutions?

About the Role

You will be part of a software development team developing and supporting leading products. This includes the collection of tolls and the associated operations for a number of the country's largest tolling agencies.

Responsibilities

• Managing a landscape of diverse technology platforms spanning ERP, custom applications and modern micro services-based apps.
• Guiding the team in delivering new capabilities as well as ensure current business operations continue to work seamlessly.
• Collaborating with multiple teams (IT Engineering, Product Management, Business operations) to solve business challenges.
• Planning and prioritizing engineering efforts that align with organizational goals.
• Coaching and managing high-performance engineering team of individual contributors and managers who are deeply technical, dynamic, agile, dedicated and innovative.
• Managing onsite, offshore and vendor teams.
• Maintaining knowledge in electronic toll collection, back office and transaction processing systems.
• Managing delivery by applying delivery models like Automation, Agile process, and DevOps.
• Coordinating customers and project teams.
• Managing resource staffing, capacity maintenance and hiring based on project requirements.
• Reviewing and approving the estimates for the change orders.
• Setting goals and reviewing performance for the team.
• Approving time entry for the team.
• Preparing various project related metrices such as project status, CMMI metrics, etc.,
• Managing delivery by applying delivery models like automation, agile process and DevOps.
• Resolving technical and functional blocks.
• Coordinating projects between help desk, triage and development teams.
• Managing vendor project teams.

Requirements

• Possess a Bachelor's degree or equivalent in computer science or related field.
• 15+ years of hands-on software development experience.
• Experience in transportation industry such as tolling or transit
• Experience in transportation domain, call center operations and financial processing
• Experience with other CRM products, preferable Siebel or MS Dynamics.
• Experience in cloud technologies, preferable Azure
• Experience with SQL databases, preferably Oracle
• Experience in high-volume, transaction processing productions systems
• Deep understanding of data architecture, industry standards, and best practices.
• Ability to clearly and concisely document architectural diagrams, technical proposals, and research results
• Object oriented analysis, design and programming skills
• Experience with a recognized software development lifecycle methodology
• Good interpersonal skills in order to interface successfully with an onshore project manager, clients and office personnel
• Creative problem-solving skills

At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.
In this role, you can expect the following working conditions:

• Tethered work: Enjoy the convenience of working from home while living within an easy travel distance to the Conduent location where the work is being performed (distance varies based on location and job).

Working For You

Perks and rewards designed for you:

• Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
• Retirement Savings: We will support you as you save for your future.
• Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
• Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
• Great Work Environment: We are proud of our award-winning culture and the recognition we've received for our diversity efforts.

Join Us

At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can:

Bring your authentic self to work
Grow and thrive, both personally and professionally
Make a difference with our clients, in our communities, and with the millions of people we support

When you join Conduent, you are engaged in creating the future - both our company's and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best!

Pay Transparency Laws in some locations require disclosure of compensation-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. The estimated salary range for this role is $131,250 - $170,500.