Customer Service Specialist

job
  • Axelon
Job Summary
Location
Jacksonville ,FL 32290
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
11 Nov 2024
Share
Job Description
Job Title: Customer Service Specialist (Hybrid/4 days onsite)
Location: Jacksonville, FL
Training:
  • Monday through Friday for 3-4 weeks, then nesting will occur on site which can be anywhere between 2-3 weeks.
Description:
  • The Customer Service Specialist is responsible for handling questions, comments, and complaints regarding the company's products or services. Under moderate supervision, this job is the first line of support to resolve routine customer issues.
  • The Customer Service Specialist is responsible for providing a positive customer experience and enhancing relationships between customers and the company.
Responsibilities:
  • Answers inbound customer service calls and provides entry-level troubleshooting and resolution to routine customer issues.
  • Provides outstanding customer service to ensure service levels are achieved and exceeded.
  • Responds to a high volume of low complexity general inquiries (e.g., general product and pricing information, billing issues, etc.).
  • Provides responses to customer inquiries based on pre-determined scripts and other response guidance tools.
  • Refers customers to published materials, secondary sources, or more senior staff.
  • Documents customer feedback and complaints.
Qualifications:
  • High school diploma or equivalent.
  • Previous banking/financial experience preferred.
Other Smiliar Jobs
 
Housekeeper: : 7am start
  • Winfield, IL
  • 4 Days ago
Tanker I
  • Waukesha, WI
  • 4 Days ago
Production Operator-Industrial
  • Websterville, VT
  • 1 Days ago
Freezer Coordinator
  • Richmond, VA
  • 2 Hours ago
Senior Customer Service Rep
  • Tampa, FL
  • 1 Hours ago
Inbound Customer Service
  • Warwick, RI
  • 1 Hours ago
Cash Collector
  • Horsham, PA
  • 1 Hours ago
Forklift Driver II
  • Tipp City, OH
  • 53 Minutes ago
Materials Handler
  • Knoxville, TN
  • 4 Days ago
Stock Distribution Clerk
  • New York, NY
  • 4 Days ago
Materials Handler (Heavy) I
  • Altavista, VA
  • 4 Days ago
Forklift Driver I
  • Altavista, VA
  • 2 Days ago
Warehouse Support
  • Arlington, TX
  • 2 Days ago
Material Handler II
  • Westbrook, ME
  • 4 Days ago