Overview:

Responsibilities:

• Responds to employee inquiries (first tier) via the call center and case management system
• Triage incoming tickets in the case management system and exhausts all options to resolve and respond to the ticket before routing to the appropriate COE.
• Work with HRBPs to resolve questions relating to employee data and any issues that arise from calls or email inquiries.
• Processes invoices for all HR vendors.
• Leave of Absence assistance as needed
• Overseeing COE initiatives specific to employee support
• Processing all HR invoicing
• Other administrative duties as necessary

Qualifications:

• Experience should be 2-3 years HR experience or 3-5 years in an administrative role