Job Title: Customer Service Representative

Location: Franklin, MA 02038 (ON SITE)

Job Pay Rate: $19 – 20.50/hour on W2

Job Type: 12+ Contract role (Possible Temp To Hire)

Shift: 1st Shift M-F 7-4pm EST

Job Description:

The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

A typical customer service representative is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed.

Customer service agents may be inbound, outbound or a combination of both.

Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

Refer unresolved customer grievances to designated departments for further investigation.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.

Ability to work independently and manage one’s time.

Ability to accurately document and record customer/client information.

Previous experience with computer applications, such as Microsoft Word and PowerPoint.

High school diploma or GED preferred.

2-4 years customer service-related experience required.

Need to have: Google Sheets/Excel (beginner skills), basic computer knowledge, and familiarity with the basic Microsoft Suite.

Will need to be comfortable answering phones and have good customer service skills with external contacts.

Job involves data entry and possibly picking orders as well if not busy (nothing too large)

“Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.”