Russell Tobin is currently seeking a Call Center Representative to support our client. This is an excellent opportunity to work with a dynamic team and gain valuable experience in the manufacturing industry. Potential to extend or convert for the right candidate. Apply today for consideration!

Job title: Call Center Representative

Location: Lewisburg, TN

Duration: 2 Years

Pay rate: $16/hr - $17/hour

Position Description:

Manage large amounts of incoming calls Generate sales leads Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers.

Education

HS Diploma/GED

BENEFITS DISCLOSURE

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.