Contact Centre Representative (Telephone Banking Inbound, Solutions, Remote) - Bilingual We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com
What You’ll Be Doing
As a Customer Service Contact Centre Representative, you’ll be the first point of contact for clients calling in with questions or requests related to their banking needs. You’ll work in a fast-paced environment and deepen relationships, quickly resolve issues and identify opportunities to match clients with the right products and solutions that will enable their financial success. Products and solutions will include bank accounts, credit card products, secured investments, overdraft protection, bill payments, secured and unsecured credit products, and more. You’ll educate and assist clients using CIBC digital capabilities.
Please note that the start date for this role is January 13th, 2025 and it is a full-time permanent position. Our Contact Centre is open Monday to Sunday from 7:00 am to Midnight. You’re flexible to work between these hours which include evenings and weekends.
Program Requirements
Ability to work independently as an Agent @ Home with a secure workspace, in a room or office with a door that closes it off from noises and distractions.
Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rate (Internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps).
Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service.
How you'll succeed
Client engagement - Focus on each client experience and connect on a personal level to offer an exceptional client experience. Engage in client-focused interactions that are meaningful and deliver trusted advice.
Problem solving - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by understanding the client’s needs and recommending solutions based on their needs.
Efficiency – Understand that the client’s time is valuable and effectively complete their request.
Product knowledge - Deeply understand CIBC’s suite of products and work with others to ensure clients are connected to the right people and opportunities.
Who You Are
You put our clients first. You engage with purpose to find the right solutions.
You’re passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners.
You love to learn. You’re passionate about growing your knowledge.
You’re driven to succeed. You are motivated by accomplishing your goals.
Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
You're fluent in French and English to support business operations outside of Quebec, Canada.
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong.
You need to be legally eligible to work at the location(s) specified above.
We may ask you to complete an attribute-based assessment and other skills tests.
Job Location
Mont-1155 Rene Levesque O
Employment Type
Regular
Weekly Hours
37.5
Skills
Bank Products, Call Center, Client Service, Communication, Financial Products, Inbound Calls, Work Collaboratively
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