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Customer Service Representative Remote: Baltimore, Maryland, US
Salary: $17.00 Per Hour
Job Code: 355655
End Date: 2024-12-07
Days Left: 25 days, 2 hours left
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Job Details: Industry: Publishing and Information Services Title: Customer Service Representative I Location: Fully Remote Duration: 12 Months Responsibilities: • Deliver prompt and professional service to our customers (Banks, Leasing & Lending Companies, or Corporations) through verbal and written communications
• Provide consultative customer service; help to determine customer goals, compliance challenges, and business needs, while utilizing product and industry knowledge to provide solutions and initiate orders crucial to lien management compliance
• Proactively manage the full-life cycle of the order process and drive cross-selling opportunities to promote additional offerings to meet our customer needs
• Project manage, organize, and prioritize high volumes of requests and other internal systems to ensure timely and accurate response to customers
• Manage your own customers and customer escalations and work across Customer Service functions to complete or resolve customer requests
• Develop and maintain positive working relationships with customers and other key partners
• Strive to become a subject matter expert of the department, company and industry and maintain an aptitude for learning
Qualifications: • Bachelor's degree from an accredited college/university or equivalent B2B client service experience
• Strongly preferred minimum of two year of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industry Preferred Knowledge
Skills or Abilities: • Strong organizational, time management and multi-tasking skills
• Ability to absorb product knowledge quickly and process information to apply to customer needs
• Ability to make sound business decisions and exercise discretion and judgment
• Ability to appropriately balance the quantity and quality of work.
• Experience generating add-on sales revenue preferred
• Strong analytical and problem-solving skills
• Proficient with MS Office Suite applications including Word, Excel, PowerPoint and Outlook
• Proficient with Adobe
Job Requirement - handling calls
- customer queries
- excel
- outlook
- powerpoint
- customer satisfaction
Reach Out to a Recruiter - Recruiter
- Email
- Phone
- Nandini Das Gupta
-
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