We are looking for a Plumbing Field Supervisor to join our team!nnA career at Paschal is more than just a job. Here, we value respect, integrity, and service above all else. Paschal provides the tools you need to succeed, both in your career, and in other aspects of your own life. We are serious about maintaining our team-oriented culture centered on our Customers, our Employees, and the Company in that order - while having a lot of fun doing it!nnWhat you’ll love about working for us :nnPaid Time Off your first year of employmentnnPaid HolidaysnnMedical, vision, dental, life, accident, and disability insurancennCompany paid life insurancennTuition/training reimbursementnnWhat you’ll be doing:nnSupervise team of field technicians, ensure team delivers high quality service, evaluates service and conduct any necessary corrective actionnnWork with Service Manager to interview, hire, coach, counsel, discipline, train and manage field technicians.nnCreate and execute new hire orientation for all field technicians.nnCreate, review, and oversee new hire and ongoing training for all new field technicians.nnConduct “ride alongs” with field technicians to ascertain improvement areas and provide coaching related to customer service, technical skills, knowledge and promotion of products and services, proper tune-up procedures and on time and accurate submission of all job information.nnEnsure field technicians understand and execute three-point customer contact for service/maintenance calls, how to perform data entry, phone set-up and transfer of information.nnMaintain and review all call-backs on maintenance and service calls.nnRun call backs with original technician as needed, identify issues and patterns, provide solutions.nnRegularly update Service Manager on training, customer service, personnel matters and related issues.nnAll other duties as assigned.nnSuccessful Candidate Must Possess the Following Qualifications:nnDesire to be part of a winning team.nnHave great customer service.nnBe a leader and mentor to others.nnPossess the ability to grow and train a team.nnHave a servant’s mentality.nnBe highly motivated with a desire to win.nnPossession of a valid driver’s license and good driving record.nnPossess great mechanical aptitude.nnStrong ability to read and understand technical instructions.nnGood written and verbal communication skills.nnStrong knowledge of equipment, tools and methods commonly applied in repairing air conditioning and heating equipment.nnKnowledge of principles of operation of HVAC and/or plumbing systems and safety practices.nnAccurate diagnostics ability.nnExcellent ability to explain technical information to clients.nnComputer knowledge and the ability to apply the necessary software tools, such as time keeping, customer billing and applying credit card payments.nnAbility to attract, hire, train and retain field technicians .nnPaschal Heating and Air Conditioning Co., Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. All employment decisions at Paschal Heating and Air Conditioning Co., Inc. are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex, national origin, disability, or any other characteristic protected by federal, state, or local laws.nnPowered by JazzHR