Manager-Executive Support

Contract-to-hire

Location: Rosemont, Illinois

Pay Rate: $50-60/Hour W2 (Comprehensive employee benefits program offered to consultants: MRP Consultant Benefits (motionrp.com) )

Our client is currently seeking a highly motivated and experienced Technical Support Manager to lead their dedicated technical support team.

The ideal candidate will have 2-3 years of experience managing a technical support team and over 5 years of experience in help desk or technical support, particularly for executive-level clients. The candidate will ensure the delivery of outstanding "white glove" support to users while maintaining high standards of service excellence. This is a unique opportunity to contribute to a dynamic and growing organization, known for its commitment to excellence and innovation in the industry.

Key Responsibilities :

• Team Leadership: Manage and mentor a team of technical support specialists to deliver outstanding service.
• Technical Troubleshooting: Troubleshoot and resolve complex technical issues related to enterprise technology, including PCs, mobile devices, and applications.
• Collaboration: Collaborate with senior leadership to ensure technology solutions align with organizational needs.

Qualifications :

• Strong interpersonal skills and a keen understanding of enterprise technology.
• Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
• Proven experience in delivering high-quality technical support to executive-level clients.