SUMMARY:

Plans, organizes and administers service and operational programs and activities, including lab, services, field and related areas for facility which may include service centers and small bolt-on laboratories; provides expert professional assistance to corporate management staff in service, operational and related matters. Groups are typically varied and intermediate to complex in nature.

Key Responsibilities:

• Develops and directs the implementation of goals, objectives, policies, procedures and work standards for assigned facility(s); directs the preparation and administration of the facility’s budget.
• Develops, implements and oversees all services and operations initiatives, programs and systems; groups are varied in nature.
• Responsible for strategic direction of the services and operational function for the group; groups are varied in nature.
• Plans, organizes, administers, reviews and evaluates the activities of assigned staff.
• Directs and participates in operational, monthly and cross functional meetings; ensures compliance with federal, state, local, and institutional standards, regulations and policies regarding operational and services in the handling of internal and customer related issues; areas are intermediate to complex.
• Provides recommendations to executive management for improvement of the organization’s policies, procedures and practices on service and operations matters.
• Anticipates and resolves litigation risks; investigates incidents and exposures; provides remediation recommendations.
• Compiles, analyzes and reports of operational and service metrics to senior leadership.
• Manages special projects by identifying issues and priorities; communicates, coordinates, and evaluates results.
• Maintains currency of regulations, industry trends, current practices, new developments, applicable laws, and legislation.
• Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.