Job Summary:The Senior Customer Support/Account Representative is responsible for managing inbound service inquiries for Client's accounts, providing exceptional client service with precision and professionalism. This role focuses on handling client inquiries about Cash Management products, Client's Online and Mobile app, as well as general account and financial questions. Ideal candidates demonstrate a commitment to World-Class Service, a drive for career growth, and adaptability in a dynamic, team-focused financial service environment.Key Responsibilities:Respond to incoming client inquiries by phone, delivering accurate and efficient support for account-related and financial questions.Provide assistance on Client's Cash Management products and services, including Online and Mobile app navigation.Consistently meet department performance metrics, ensuring high-quality service.Maintain professionalism and strong communication skills to uphold the company's service standards.Adapt to a fast-paced, team-oriented work environment, adjusting to changes and handling multiple tasks effectively.Required Qualifications:Demonstrated ability to work efficiently in a busy customer service environment, preferably within financial services.Strong multitasking skills and the capacity to adapt to changes quickly.Excellent verbal communication skills for client interaction and support.Preferred Qualifications:College degree or previous experience in a contact center environment.