DescriptionClient Service Representative - Veterinary ReceptionistGailor Animal Hospital is seeking a full-time Client Service Representative (CSR) to join our team of dedicated veterinary professionals at our hospital in Louisville. CSRs are invaluable members of our veterinary team, and we treat them as such. As a CSR, you will be the client's first and last impression of Gailor Animal Hospital. It's important that all clients feel welcome, safe, and comfortable which is why it takes a special person who can engage with both humans and animals alike with compassion, patience and understanding. The primary responsibility of a CSR is to be efficient in front desk operations while effectively bridging communication between pet owners and our veterinary team.If you're ready to thrive in an environment that encourages learning and continued growth within the profession, we would love to hear from you!Essential Functions and Responsibilities:Greet and welcome each visitor and assess their needsHandle incoming phone calls/emails and determine the urgencyPerform client check-ins and check-outs, including reviewing invoicesCommunicate visit expectations to clients, assist owners with pet management to minimize unsafe situations and client's stressProcess and document financial transactions accuratelySchedule appointments based on client expectations, patient medical requirements and clinic needsManage emergency situations and walk-insRespond to online requests for products, prescriptions or client questions in a timely mannerMaintain cleanliness in the lobby areas, exam rooms, and general stocking of client or patient areasRecommend products available to clients through our facilitiesSkills and Qualifications:High School Diploma or GED requiredAt least one year of client service experience, preferredExperience with Microsoft Office suiteExcellent communication skills and the ability to problem solveAbility to handle stressful situations and prioritize tasks effectivelyTeam player, have patience and maintain a positive attitudeMust be able to lift up to 30 poundsBenefits and Perks:Paid time-off inclusive of sick, personal and vacation 401K with 100% company match up to 3% and 50% company match up to 5%, eligible after 6 months of employment Medical, Vision and Dental Insurance Plans with multiple options Employer-paid Short-Term Disability and Life Insurance Long-Term Disability option Company-sponsored Employee Assistance Program (Headspace) Progyny-Fertility and Family Building Support (up to $10,000) LGBTQIA+ support with FOLX HEALTHCARESword Digital Musculoskeletal & Physical Therapy ProgramReferral Bonus ProgramDailyPay on DemandEmployee Discounts for Pet Care Gailor Animal Hospital is a full-service veterinary medical facility proudly serving the Louisville community. Our professional team seeks to provide the best possible medical, surgical and dental care for our highly valued patients. We are committed to promoting responsible pet ownership, preventative health care, and health-related educational opportunities for our clients.We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.