Solar Tech Support

job
  • AppleOne Employment Services
Job Summary
Location
Tucson ,AZ 85718
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
15 Nov 2024
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Job Description

  • Follow up with customers via phone or email as needed to ensure 100% satisfaction
  • Schedule calls when needed for a better customer experience while remaining organized
  • Attend weekly training’s specific to the Subject Matter Expert team
  • Remain up to date on all new issues and trends relating to these product lines
  • Process RMA’s for damaged or faulty hardware
  • Maintain open case load to ensure fast response times to customers
  • Solve technical issues with a higher level of permissions on internal software and tools
  • Review and escalate any trends found with our products to the Tier–II team
  • Enforce standards of high quality, written and verbal communications to our customers
  • SREC and Grid Services

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