Job Title: Entry-Level Customer Service Assistant
Job Type: Full-Time
Location: Denver, CO
About the Role:
We are seeking a motivated and friendly Entry-Level Customer Service Assistant to join our team. This role is perfect for someone who enjoys helping others, has a positive attitude, and is eager to learn and grow within the company. As a Customer Service Assistant, you will be the first point of contact for customers, providing assistance and ensuring a great customer experience.
Key Responsibilities:

• Customer Support: Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Issue Resolution: Handle customer complaints, provide solutions, and ensure issues are resolved effectively.
• Order Processing: Assist customers with placing orders, tracking shipments, and handling returns or exchanges.
• Product Knowledge: Maintain a good understanding of our products and services to assist customers effectively.
• Record Keeping: Document customer interactions and update records in the customer management system.
• Team Collaboration: Work closely with team members to resolve customer issues and ensure a smooth service process.

Qualifications:

• High school diploma or equivalent (college degree preferred but not required).
• Strong communication skills (both verbal and written).
• Basic computer skills, including familiarity with MS Office and CRM software.
• Ability to multitask and work in a fast-paced environment.
• Positive attitude, empathy, and patience when dealing with customers.